Support
We are here to help.
Email us with the app name, device model, OS version, and steps to reproduce any issue.
General
[email protected]
Use this email for support across Nexios Media products.
Email Nexios MediaNexios Player
Video playback support
Help with sources, playback issues, recordings, or platform-specific bugs on iOS, macOS, and tvOS.
Macrios
Nutrition tracking support
Help with logging, OCR scanning, and Apple Health syncing on iOS.
Nexural
On-device AI support
Help with setup, offline model questions, and privacy details on iOS.